Who we are

This is the privacy statement of Braemar Highland Experience. This privacy statement explains how we collect and use information about you.

What information we collect

In order to establish a contract to provide a tour we require the name and contact details (email and telephone) of the person booking the tour.

Where we collect information from

On making a booking on our website at bhe.scot/booking we require you to enter this information prior to confirmation.

How we use your information

• Verify identity
• Maintain records
• Understand needs and how they may be met (if additional comments included)

Who we share your information with

We do not share your information with any other party. At the payment stage you are transferred to our payments services provider, PayPal, but no personal information is passed at that point. Similarly, no information is returned to us from PayPal other than confirmation that a booking has been paid for.

How long we retain your personal information for

We will destroy information in excess of three years.

Your rights

Access to your information

You have the right to request a copy of the information about you that we hold.

Correcting your information

We want to make sure that your information is accurate, complete and up to date and you may ask us to correct any information about you that you believe does not meet these standards.

Deletion of your information

You have the right to ask us to delete information about you where:

• You consider that we no longer require the information for the purposes for which it was obtained;
• We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below;
• You have validly objected to our use of your information – see Objecting to how we may use your information below;
• Our use of your information is contrary to law or our other legal obligations.

Objecting to how we may use your information

You have the right at any time to require us to stop using your information.

Withdrawing consent to using your information

Where we use your information with your consent you may withdraw that consent at any time and we will stop using your information for the purpose for which consent was given. Please contact us in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.

Changes to our privacy statement

We keep this privacy statement under regular review and will place any updates on our website.

This privacy statement was last updated on 20 May 2018.

Contact information and further advice

For further information, or for paper copies of this statement, please contact the Directors, Braemar Highland Experience, Coldrach, Crathie, AB35 5TP.

Complaints

We seek to resolve directly all complaints about how we handle information but you also have the right to lodge a complaint with the Information Commissioner’s Office, whose contact details are as follows: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Telephone – 0303 123 113 (local rate) or 01625 545 745